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Our most common questions are answered here. Try searching for "Proof", "Shipping", "Changes" and more!
Right after placing your order, you’ll receive an email with a form where you can share your locations, titles, dates, notes, and any other details for your map.
If you prefer not to complete the form, that’s completely fine. You can simply email your information to help@unionmaps.com, and our team will guide you from there.
Once we receive your details, our team begins preparing your custom artwork.
Your first proof will be ready in 3 business days or less. When it’s ready, we’ll send it to you by email for review. From there, you can request revisions before giving final approval.
If you selected a printed version, production begins only after your proof has been approved.
That is not a problem.
The form is simply there to make the process easier, and it is sent to you by email right after purchase. If you have not had time to complete it, you can email us directly at help@unionmaps.com with your locations, titles, and any notes you would like us to consider.
We’ll take it from there.
No. In most cases, we only need the names of the places you would like included.
If you have reference images or specific details you’d like us to consider, you are welcome to send them by email, but they are not required. Our team can research the locations and develop the artwork based on the information you provide.
A proof is the first preview of your custom Union Map.
It is the moment where your story begins to take shape — a chance to review the artwork, refine the details, and ensure everything feels true to the places and memories being represented before anything moves to print.
Your first proof will be delivered in 3 business days or less once we have the details needed to begin.
If you request revisions, updated proofs are typically returned within 24–48 hours, depending on the complexity of the changes and how quickly feedback is received.
Once your proof is ready, we’ll email you a link to review it.
From there, you can either approve the artwork or request changes. We offer unlimited revisions, so the process remains open until you feel completely happy with the final design.
We encourage you to review your proof carefully before approval, as printed orders move into production shortly afterward.
That is precisely why the proofing process exists.
Your first proof is not the end of the process — it is the beginning of a collaboration. We will continue refining the artwork with you through unlimited revisions until the final piece feels right.
Your digital proof will be ready in 3 business days or less after we receive the necessary details.
If you selected a printed version, your order will be produced and shipped within 7 business days after final proof approval.
Production begins only once you are fully satisfied with the design.
Before approval, you may request as many revisions as needed.
Once a proof has been approved, printed orders typically move into production shortly afterward. Because of that, additional changes may no longer be possible after final approval.
For that reason, we recommend reviewing your proof with care before approving it.
Yes, we offer international shipping for printed maps.
For those who prefer a faster or more flexible option, we also offer a digital version that can be printed locally in your preferred size and format.
Each Union Map is created individually, with care, detail, and time devoted to telling one story well.
Our pricing reflects the custom nature of the piece, the design work involved in building it from scratch, and the collaborative proofing process that allows you to refine the artwork through unlimited revisions.
This is not mass-produced wall art. It is a bespoke piece, designed exclusively around your story.
We’re very sorry to hear that.
If your printed order arrives damaged, please contact us within 48 hours of delivery at help@unionmaps.com so we can assist you as quickly as possible.
When reaching out, please include:
Once we review everything, we’ll work quickly to make it right.
Because every Union Map piece is created as a custom commission, cancellations are generally not approved.
If you would like to cancel your order, please review our cancellation policy first. You may still contact our support team if you would like us to review your case more closely.
Because each Union Map is made specifically for one customer, custom orders are generally not refundable in the same way as standard retail items.
That said, if there is a genuine issue with your order, please contact help@unionmaps.com. We review each case carefully and may offer a replacement, reprint, store credit, or refund depending on the circumstances.