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At UnionMaps.com, every piece is created as a custom commission. These are not off-the-shelf products — they’re personal, high-touch artworks built around your story, your places, and your details.
Because of that, our first approach is always simple: reach out to us. We know custom orders sometimes need adjustments, clarifications, or a different path than originally planned, and we’ll always do our best to work with you in a fair and thoughtful way.
After placing your order, you can share your map details in the way that feels easiest for you.
That may be through the customization form, by email, through chat, or through direct follow-up with our team.
Submitting a form is not the only way to move your order forward. If anything is missing, we’ll simply follow up and guide you through the next step.
Need to update names, locations, dates, wording, or other custom details? Contact us as soon as possible at help@unionmaps.com.
As long as the artwork has not meaningfully started, we’re usually able to help with adjustments. Because every order is custom, the earlier you reach out, the easier it is for us to accommodate the change.
We want the final piece to feel right.
Once your first draft is delivered, you’ll be able to request revisions so the artwork can be refined before final approval. You can send revision notes through the delivery platform or by emailing help@unionmaps.com if you’d rather speak with our support team directly.
When reaching out, it’s helpful to send your order number along with clear notes on what you’d like adjusted so our team can guide the revision process smoothly.
Because Union Map orders are custom commissions, cancellation requests are handled with care and reviewed individually.
If you need to cancel an order, please contact us as soon as possible. As each order is created as a custom commission, cancellations are only possible in limited cases and cannot be guaranteed after purchase.
In short, the sooner you contact us, the more options we’re likely to have.
Since each Union Map piece is made specifically for one customer, custom orders are generally not returnable in the same way standard retail items are.
That said, if there is a genuine issue with your order, we want to hear about it. We review concerns thoughtfully and aim to resolve them in a fair way.
If your printed piece arrives damaged, defective, or incorrect, please email help@unionmaps.com within 3 days of delivery.
To help us review the issue quickly, please send a short explanation along with photos of the item, the packaging, and the shipping label. If the issue is confirmed, we may offer a replacement, reprint, store credit, or refund, depending on the circumstances.
If your order has not arrived within the expected delivery window, please contact us and we’ll help investigate with the shipping carrier.
While transit delays are sometimes outside our control, we’ll do our best to assist and help move things toward a resolution.
Union Map pieces are created one by one, with real time, attention, and craftsmanship behind each order. That means the best outcomes usually come from staying in touch with us if something needs to be updated, clarified, or resolved. We’re here to help make the process feel personal from beginning to end.